Using improv techniques in a health care setting: Episode 3: How to improve patient interactions

In episode three of this series, Shana Merlin discusses how to use improv techniques to build rapport, help patients understand treatment goals, and break the “curse of knowledge.” (45:12)

In episode three of this series, trainer Shana Merlin discusses how to improve patient interactions with improvisational techniques used to build rapport, help patients understand diagnoses and treatment goals, and break the “curse of knowledge” so that your communications are clear and user-friendly — no matter who you are speaking with.

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Using improv techniques in a health care setting, Episode 1: Fundamentals of medical improv

This season, we explore how improv techniques can be used by physicians to enhance conversations and relationships with patients, colleagues, and staff members. (33:59)

Using improv techniques in a health care setting, Episode 2: Dealing with difficult patients

In episode two, we discuss how to deal with difficult patients, including setting boundaries, reflecting positive intent, and using such improv techniques as “blending." (33:48)

Using improv techniques in a health care setting, Episode 4: Interprofessional medical communications

In this concluding episode, we discuss how to improve communications with other physicians, colleagues, and staff members through improv. (27.13)

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